Policies

 

 

PAYMENTS:

We require a Credit /Debit card on file for Daily Dog Walking service. Invoices are sent one week prior to billing and your card is charged at the end of the month 29th-30th (depending on month). A $10 late charge will be added to all past due invoices whose payment methods decline. All payments for Vacation/Travel Pet Sitting Service are also due in full by the date of the first visit.

Rates for daily dog walking/let out service apply Monday through Friday. Service needed on the weekends will be billed the full pet sitting rate of $25 per visit.

Please be advised of the following:

Absolutely no refunds

PET SITTING:

For all Pet Sitting services, there’s a 2 visit minimum per vacation or travel time. You can do 1 visit a day, as long as there’s at least 2 visits scheduled within the time you’re traveling for. We do not offer 1 time only visits.

CANCELLATIONS:

Unless you’re a regular client on a package plan for daily walks or pet sitting visits, any pet sitting visits canceled less than 2 weeks of the visit will be billed a $50 fee. We ask that you give us at least 2 weeks notice if you need to cancel a service.

EARLY RETURNS:

We only offer credits up to 2 visits as rollover credits for your next reservation. We don’t offer cash refunds or issue credit for anything over 2 visits.

HOLIDAYS:

There is an additional $10 service charge for major holidays including:

Christmas Eve

Christmas Day

New Years Eve

New Years Day

Thanksgiving

Easter

July 4th

Memorial Day

Labor Day

EMAILS:

Please allow 24 hours for us to return emails. Although we usually reply much sooner, sometimes we get busy. Your email will definitely be returned within a full 24 hours at most.** Any household with over 4 pets will be charged an additional $5 per pet. For Mid-Day dog walks and let outs, households with over 2 dogs will be charged $3 per dog.